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Refund Policy

Last updated: November 7, 2026

In short: because your order is sent for processing within minutes of payment, we cannot refund a check once processing has started. If we cannot deliver your check, or you were charged by mistake, you get a full refund.

You will get a full refund if

• we are unable to complete or deliver your check, for reasons on our side or our screening partner's
• you were charged twice or charged the wrong amount
• you ask us to cancel before your order has been sent for processing
• we cancel your order, for example because the service is temporarily unavailable

We cannot refund

• a check that has already been processed or delivered, including when the result shows a record
• a check that the requesting organization would not accept because it needed a different type of check or a police-issued document. Please confirm what they accept before ordering (see our Terms of Service, section 2).
• an order that could not be completed because the information provided was wrong or incomplete, or because identity verification was not completed within 14 days

If you ordered the wrong type of check, email us right away. If processing has not started yet, we will cancel it so you can order the right one.

How to ask for a refund

Email support@mybackgroundcheck.ca within 30 days of your order. Include the name and email address used for the order and a short explanation. We reply within 2 business days.

Approved refunds go back to your original payment method through Stripe. They usually appear within 5–10 business days, depending on your bank.

Before disputing a charge

If something went wrong, please contact us first. Most problems can be fixed faster by email than by a chargeback through your bank.

Your legal rights

This policy does not limit any rights you have under the Ontario Consumer Protection Act, 2002 or other consumer protection laws.